Frequently Asked Questions

Frequently Asked Questions

Have a Commercial Cleaning related question? We have the answer. Check out these FAQs and contact us today for more information!

  • Where are you located?

    We are located in Wilmington, Delaware and serve the Tri-State area including Delaware, Pennsylvania, New Jersey & Maryland 

  • How long have you been in business?

     Commercial Cleaning Services was founded in 2000 and services over 3 million square feet daily. Our management staff has over 50 years of cleaning experience.

  • How much are office cleaning services?

    Since no two buildings are the same, our business development representative will perform an on-site survey to create a custom cleaning schedule and pricing structure specifically tailored to your building’s unique needs.

  • Do you offer estimates?

    Absolutely and estimates are always free of charge.  


  • What types of businesses do you typically work with?

    Our customer base is very diverse, from office buildings and industrial facilities to car dealerships, educational, airports, and casinos. Whatever your needs, we can design a custom janitorial cleaning program for you. 

  • What services do you offer?

     Commercial Cleaning Services provides quality Janitorial Maintenance, Preventative Building Services, Maintenance, and Specialty Cleaning services for commercial, industrial, and institutional facilities. We handle everything from basic janitorial needs to critical environmental cleaning. We specialize in floor maintenance, tile and carpet, and commercial post-construction cleaning.

  • Does Commercial Cleaning offer Day Porter Services?

    Yes, we can provide highly trained Day Porter’s to support your scheduled and rotational cleaning maintenance needs. This often applies to building common areas and public spaces.


  • Do you offer one time cleaning services in addition to contract cleaning?

    Absolutely.  If you’re in need of a one-time cleaning service, a short-term contract, month-to-month services, annual contract or longer-term commercial cleaning requirements, we offer all options.

  • Are your cleaning products eco-friendly?

    Yes, we pride ourselves on being an environmentally-friendly commercial cleaning company that uses Green products and cleaning methods where possible.

  • Do you bring your own cleaning supplies?

    Yes, we supply all necessary cleaning chemicals and equipment.

  • Do you have toilet tissue, roll towels, hand soap, and other consumables?

    Yes! We can be your single source provider for any jan-san needs. We have several large warehouses that stock toilet tissue, paper towels, hand soaps, sanitizers, urinal screens, air fresheners, trash liners, etc. We are aligned with tier 1 vendors and buy directly from the manufacturers so that we can pass the savings along to our customers. We also offer VMI managed Inventory services that will streamline supply ordering for your facility saving you valuable time and lowering overall cost.

  • Do you provide customizable cleaning plans?

    Yes, Commercial Cleaning Services can customize our janitorial services to fit your specific needs. This can include selecting the required services, scheduling services at specific times, and adjusting the frequency of services as needed. We are proud to offer customized cleaning services and will take the time to fully understand you and your company’s specific cleaning and disinfecting needs. Whether you have a small hair salon or a large medical complex, you can turn to us to customize a janitorial cleaning plan that perfectly fits your needs, budget and schedule.

  • What is your availability for cleaning services?

    We offer services 24/7/365 including on-demand 24/7 Emergency Services. 

  • Can you accommodate special cleaning requests or additional services?

    Yes, we are happy to accommodate special requests, events, or additional services you may need such as window washing, floor or carpet cleaning, white glove inspections, etc.

  • Are your cleaning staff trained and insured?

    Yes, all of our staff go through in-house training which includes training modules and testing, on-hand training and checklist, which include customer service training, safety training including PPE protection, blood borne pathogens, proper chemical usage, proper restroom cleaning and sanitation before they ever step foot into a clients’ facility. Once assigned to a particular account, a daily facility specification checklist is followed. We operate 100% insured and boded for the safety and peace of mind of our customers.

  • Who will be doing my cleaning?

    Commercial Cleaning Services uses a unique business model that allows for the same team to be on-site every service visit.

  • Is a long-term contract required for service?

    Customers sign a one-year service agreement with a standard 30 day cancellation clause, so you are never committed for more than 30 days.


  • How and when do I pay for cleaning services?

    Our accounting department will email monthly invoices for our services.

  • Do you guarantee your work?

    We pride ourselves in our work. You will have a dedicated Field Supervisor for your facility. Should an issue arise, it will always be corrected.

  • Do you offer customizable cleaning schedules?

     Yes, we can customize and tailor any cleaning schedule to best fit your needs.

  • Can you strip and wax our floors?

    Yes, we have several teams of floor technicians with over 25 years’ experience. Whether you have VCT, LVT, ceramic tile, marble, terrazzo, wood, or carpet, etc. We can build a floor program designed for your facility.

  • What happens if an issue or concern arises?

    We communicate openly and honestly. A conversation with the company decision makers is only a phone call away. Our goal is to be supportive and productive in finding solutions and resolutions to issues and concerns. We respond rapidly.


  • Is Commercial Cleaning Services a franchise?

    We are not a franchise. We are a family-owned & operated company with over 25 years of professional cleaning experience. The owners of the company are available to speak with you whenever the need arises.

  • Why should I choose your services?

    In working with Commercial Cleaning Services, you will have access to a local family-owned and operated company that is able to provide a closer relationship with our customers to service their individual needs. We spend the extra time and strive to do the job professionally, and efficiently and provide our customers with priority service.  We are proud of our twenty-plus years of continuous service, our reputation for high standards, and the long-term relationships we have built with our customers. We value our team members and keep them equipped with state-of-the-art equipment and trained utilizing the industry’s best practices and latest recommendations for cleaning. Most of our cleaners and cleaning crew supervisors have been with us for over a decade. They are the backbone of our company and truly are “caring people, caring for your facility.” With over 125 cleaning professionals at Commercial Cleaning Services, you can be assured that your dedicated crew will arrive on time, be consistent, trustworthy, and responsive, and help be the “eyes and ears” for your facility after hours. Our VMI managed Inventory services will streamline supply ordering for your facility saving you valuable time and lowering overall costs. Commercial Cleaning is a member of the community, we team up with neighboring businesses and donate to local charities, our customers are family.  


Share by: